5 Tips for Communicating With Customers

I recently visited my local wireless provider store.  Why you ask?  Ok, so you probably don’t care, but humor me.  My newly set up auto-bill was not auto-billing.  I was delinquent!  Boo.  So, I called the 1-800 number and after 15 minutes of screaming at the...

A Tale of Two Bosses: The Leader vs The Manager

 “It was the best of times, it was the worst of times, it was the age of ………uh, accounting and stuff.”  So after we had our third baby last year (no, we are not farmers), we decided it was time for the wife quit her full time job and find part time work, so she...

9 Time Killers

We are busier than ever before.  It doesn’t mean we are more productive, but we are busier.  That probably means, we are distracted and inundated with more information than ever before.  We love to chase the next shiny object that crosses our path. These time...